Frequently Asked Questions
Everything you need to know about styling your home with Mocka.
How long does shipping take for furniture items?
Standard shipping typically takes 3-7 business days depending on your location. Larger furniture pieces may require a specialized courier and can take up to 10 business days for delivery.
What is your return policy for home decor?
We offer a 30-day change of mind return policy. Items must be in their original packaging and unassembled to qualify for a full refund, excluding shipping costs.
Do you offer assembly services for your furniture?
Our furniture is designed for easy home assembly and comes with detailed instructions. At this time, we do not provide in-home assembly services, but our support team is available for any guidance needed.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital options like PayPal and interest-free buy-now-pay-later services.
Are your wood products sustainably sourced?
Yes, we are committed to sustainability. Our wooden furniture is crafted using responsibly sourced timber and eco-friendly materials to ensure a minimal environmental footprint.
How can I track my order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to our courier's tracking portal to monitor your delivery in real-time.